A Small Town Feel with Big-Time Service: Pat Haley's Testimonial

We pride ourselves on delivering exceptional service and building lasting relationships with our Customers. We recently had the pleasure of speaking with Pat Haley, a loyal Customer who has been visiting our Greenfield, Indiana store for several years. Here’s what Pat had to say about his experience with Koenig Equipment.

What Brought You to Koenig Equipment?

Pat first came to Koenig Equipment in search of a new garden tractor. He had shopped around multiple other places looking for the right price, but what ultimately drew Pat in was the welcoming team. He mentioned he appreciated the fact that he was treated as a friend rather than a sale. Since then, he has made Koenig Equipment his go to dealer for maintenance services and has developed a strong relationship with our team.

Favorite Departments and Services

When asked which department he utilizes the most, Pat mentioned our Service and Delivery department, specifically praising his delivery driver, KC. He values the convenience and reliability of our services, which have consistently met his expectations. Pat also appreciates the programs we offer, particularly the extended warranty he was able to purchase for his tractor. He also enjoys using MyDealer, which he finds to be an incredibly helpful tool for managing his equipment needs.

A Focus on Customer Service

One of the standout aspects of Pat's experience has been the amazing Customer Service he received from KC. Having previously taught classes to companies on business growth, Pat understands the importance of every team member in fostering strong relationships with Customers. He emphasizes that it’s not just the sales team that impacts the Customer experience; parts and delivery personnel play a crucial role as well. Pat is extremely pleased with the professionalism and friendliness of our team.

The Small Town Feel

In a world where big box stores often dominate, Pat appreciates that Koenig Equipment maintains a “small town feel.” He loves that, despite having multiple locations, you can walk into any of our stores and feel seen and heard. This personal touch is something that many Customers value and something we strive to uphold. Pat was so impressed with his experience that he referred his neighbor to Koenig Equipment when they were looking for a new tractor. He was present during the delivery of his neighbor's tractor by KC and noted that KC provided the same generous and friendly service to both of them. Pat’s neighbor echoed his sentiments, expressing how refreshing it was to receive such genuine interaction from a company.

Why Should You Choose Koenig?

We are grateful to Pat Haley for sharing his experience and for being a valued Customer at Koenig Equipment. His story highlights our commitment to excellent service and the importance of every team member in creating a positive Customer experience. If you're looking for a dealership that combines quality products with outstanding service, we invite you to visit us at Koenig Equipment!