A Customer’s Journey to the Perfect Mower: Justin Baltes’ Testimonial

At Koenig Equipment, we believe that our Customers’ experiences are a testament to the quality of our products and services. Today, we share the story of Justin Baltes, a satisfied Customer from our Tipp City location, who recently purchased his first zero-turn mower, a Z370R Z Track. His journey from research to purchase and beyond highlights the convenience, efficiency, and exceptional service that Koenig Equipment strives to provide.

Background: A New Mower for a Growing Need 

Justin Baltes has been a proud homeowner, taking care of his own yard as well as his neighbor’s, which together total about one acre. As he took on the responsibility of mowing more land, he realized it was time to invest in a more efficient tool. After a couple years of research, Justin decided it was finally time to upgrade from a traditional mower to a zero-turn mower, specifically designed for efficiency and ease of use.

Decision-Making Process: Finding the Right Fit

For Justin, the decision to purchase a zero-turn mower was not made lightly. As a big supporter of battery-operated and electric equipment, he carefully considered the options available on the market. He found that Koenig Equipment made the process seamless and convenient, which was essential for his busy schedule.
“Koenig’s financing deals and free delivery for online purchases were too good to pass up,” Justin remarked. He compared John Deere mowers to those of competitors and noted that John Deere offered superior features and better reviews, further solidifying his choice.

Purchase Experience: A Simple and Supportive Process

Justin’s purchasing experience was enhanced by the straightforward online ordering system. He was impressed with how easy it was to select the financing option that suited him best. His sales representative, Josh Campbell, went above and beyond, making sure that all details of the order, financing, and delivery choices were accurate.

In addition to the exemplary service from Josh, Justin praised the delivery experience. Tom Stasiak, the delivery driver, not only arrived on time but also took the extra time to familiarize Justin with the mower, sharing valuable tips and tricks, especially since this was Justin’s first experience with a zero-turn mower.
“I really appreciated Tom’s thoroughness. He didn’t just drop off the mower; he made sure I felt comfortable using it,” Justin explained.

Another helpful aspect of the delivery was the option for a mobile technician to assist with the installation of a mulching kit. Justin found this service particularly beneficial, as he didn’t have to worry about transporting the mower back to the store. His mobile technician, Aaron Cox, also provided him with insights into the various services Koenig Equipment offers, ensuring Justin was well-informed about maintaining his new purchase.

First Impressions: Performance and Efficiency

Upon receiving his zero-turn mower, Justin was immediately impressed by its performance. One of the standout features for him was the quiet operation of the mower, allowing him to enjoy the mowing experience without the noise typically associated with gas-powered models. Additionally, he found that the battery life exceeded his expectations.

“I was pleasantly surprised that one charge of the battery lasted longer than I was originally told it would, and I’m expecting it to have a long overall battery life as well.” Justin shared.

Satisfaction and Recommendations: A Happy Customer

Justin’s overall satisfaction with his purchase is evident. He expressed his delight in the entire process—from researching and purchasing, to the delivery and initial first use of the mower. He would not hesitate to recommend Koenig Equipment to anyone looking for a new mower or service.

“I would absolutely recommend buying online from Koenig Equipment. The convenience, the financing options, and the Customer Service are all top-notch,” Justin concluded.

Find Your Next Mower at Koenig Equipment

Justin Baltes’ experience serves as a shining example of how Koenig Equipment prioritizes Customer satisfaction and convenience. From the moment he started researching his options to the timely delivery and thorough onboarding, every step of his journey was met with the care and expertise that define our commitment to our Customers. Whether you’re looking for a zero-turn mower or need expert advice on maintenance, we invite you to experience the Koenig difference for yourself.